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FREQUENTLY ASKED QUESTIONS .......

Frequently asked questions

Will my sim card work in another device?


No, both the sim and phone are network locked. Our phone only work with our sim cards




On what day do I get debited?


We debit on the 7th of each month




How do I cancel my service?


We require a 30 day notice period and the device back to turn off the billing




Are international calls included in my 1600 min?


NO - Only SA calls are included. You are welcome to acquire our international rates from our call centre.




Will I keep my current number?


Yes, your number can be ported to our network




Can I port my cell phone number?


No, only geographic numbers can be ported to our network




Can I use my current equipment?


Our deals all include proprietary equipment, included in our monthly fees




How do I become a Lanline reseller?


You may email channel@lanline.co.za and our channel team will contact you.




What criteria is used for the credit check?


We are affiliated with Experian who updates their consumer credit record on a monthly basis from various suppliers.




If my account is suspended can I still receive calls?


No, suspension on your account would be due to non payment and therefore the account is suspended completely.




What happens if I exceed the 1600 minutes?


Should you exceed your 1600 minutes you will be billed at R0.25 per minutes at true per second billing to all networks.




Does the balance of the 1600 minutes carry over to the next month if I don’t use them all?


No, the package is for 1600 minutes per month




Can I block my account after I reach my 1600 minutes?


No we do not block the account after the intial 1600 minutes.




How do I cancel my service?


We require a 30 day notice period sent in to cancellations@lanline.co.za, the device needs to be returned to us in order to turn the billing off and terminate your profile.




Can I block my phone from dialling internationally?


Yes, you can email support@lanline.co.za to request that this function is blocked.




If I do not use my phone will I still be billed?


Yes, billing will continue.




Do I own the device?


The device/s included in the deal remain the property of Lanline Technologies (Pty) Ltd




How do I view my usage for the month?


You can email support@lanline.co.za and request your usage




My device was stolen, what do I do?


You need to notify support@lanline.co.za to block the account




I only received my device in the last half of the month, why am I charged a full months fee?


You are billed a month in advance, the first month or part therof is free





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How can we help ?
010 023 0000hello@lanline.co.za
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