Client Services
At Lanline, our primary focus is to ensure that our valued clients receive the utmost attention and support. We understand that navigating through different channels and finding the right information can be overwhelming, so we've designed this page to make your experience seamless and enjoyable. Whether you have a question, need assistance, or are looking for specific resources, you've come to the right place.
How can we help you?
Our dedicated team of Client Service Representatives is just a phone call or email away. Whether you need clarification on our services or have a specific request, our experts are always here to provide prompt and friendly assistance.
Billing & Account Enquiries:
Our team of specialists is devoted to managing all your account and billing-related queries. From understanding your invoices to resolving disputes, we're here to ensure a smooth and transparent billing process. Your financial clarity and satisfaction are our utmost priorities.
For any further inquiries, please feel free to reach out to us at clientservices@lanline.co.za, or call us at 0212010500. Our team is standing by to assist you.
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Will my sim card work in another device?No, both the sim and phone are network locked. Our phone only work with our sim cards
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On what day do I get debited?We debit on the 7th of each month
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How do I cancel my service?We require a 30 day notice period and the device back to turn off the billing
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Are international calls included in my Voice Bundle?NO - Only SA calls are included. You are welcome to acquire our international rates from our call centre.
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Will I keep my current number?Yes, your number can be ported to our network
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Can I port my cell phone number?No, only geographic numbers can be ported to our network
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Can I use my current equipment?Our deals all include proprietary equipment, included in our monthly fees
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How do I become a Lanline reseller?You may email channel@lanline.co.za and our channel team will contact you.
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What criteria is used for the credit check?We are affiliated with Experian who updates their consumer credit record on a monthly basis from various suppliers.
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If my account is suspended can I still receive calls?No, suspension on your account would be due to non payment and therefore the account is suspended completely.
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What happens when I exceed my voice bundle minutes?Should you exceed your monthly allocated minutes you will be billed at an out of bundle rate per minutes at true per second billing to all networks.
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Does the balance of my voice bundle carry over to the next month if I don’t use them all?No, the package is for the amount of minutes allocated per month.
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Can I block my account after I reach my voice bundle minutes?No we do not block the account after the allocated voice minutes had been used.
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If I do not use my phone will I still be billed?Yes, billing continues regardless of usage as the monthly fee includes the rental of your device and the allocated minutes.
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Do I own the device?No, the device(s) included in the deal remain the property of Lanline Technologies (Pty) Ltd.
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How do I view how many minutes I have used for the month?Watch this space for exciting new things!!! For now, you can email support@lanline.co.za and request your usage.
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My device was stolen, what do I do?Should your device be stolen or lost, please email dispatch@lanline.co.za they can assist with blocking the account and quoting on a replacement device.
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I only received my device in the last half of the month, why am I charged a full month subscription?You are billed a month in advance and there for the first month or part thereof is free.
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My device/sim card is faulty how do I get a replacement?Please email dispatch@lanline.co.za
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Can my bank account be debited on a different day than the 7th of each month?At this stage we unfortunately only offer the 7th as the payment date and will communicate to all clients should this change in the future.
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Can I use my phone at a different location than just my home or business?You are able to use the phone at a different location as long as the reception and signal is suitable and available at the different location.